This privacy policy (the “Privacy Policy”) describes how FracGeo (“FRACGEO” or “we” or “us”) processes Personal Data gathered via our website, [www.fracgeo.com or cloud.fracgeo.com] (“Website”). We refer to our Website visitors as users (“Users”). Please read this carefully.
FRACGEO is responsible for processing your personal data on the Website.
You can contact our data protection officer at dataprivacy@fracgeo.com, if you have any questions.
“Personal Data” means any information you provide through the Website to register and gain access to FRACGEO cloud solutions. Your name, your current employer and your professional email address are used to identify you or other persons. Personal email addresses are not accepted and do not grant access to the Website. The professional email address must confirm current employment with an Exploration & Production company involved in the development of unconventional reservoirs.
On this Website we process Personal Data as follows:
Personal Data That We Process: Your name, your company name, your professional email address that you enter in the subscription form as well as the type of your browser, device information, IP address and other information that are processed to provide you access to FRACGEO cloud solutions and proprietary technologies. Once FRACGEO confirms through your Personal Data that you are currently employed by an Exploration & Production company involved in the development of unconventional reservoirs, you will be granted access to the Website and will be able, after purchasing the appropriate subscription, to upload your own data and download any data created by the Website.
Storage Period: Personal Data are kept by FRACGEO for a period of one year. You can access your uploaded data and the generated Website results with a valid subscription. Results generated by the Website cannot be viewed, accessed or downloaded without a valid subscription. If you do not delete your uploaded data and all the results generated by the Website, FRACGEO will automatically delete them after one (1) year.
Personal Data That We Process: Name, email address, organization, phone number, country, information about your request and any other information that you provide to us, as well as payment information.
Purpose: We process your Personal Data to respond to your contact inquiries and to provide you with services you have requested and/or customer support and communicate with you about our products or services that may be of interest to you.
Storage Period: We consider your subscription status to determine how long we keep Personal Data connected with customers. Once your subscription is expired and you have not used our services for one (1) year, we will securely destroy it in accordance with our standards and applicable laws and regulations.
Legal Justification for Processing: Performance of the contact with you (fulfilling your contact request).
Personal Data That We Process: Additional information obtained from third parties in connection with the above processing; information provided at trade shows or conferences.
Purpose: We process your Personal Data to respond to your contact inquiries, and to provide you with services you have requested and/or customer support, and communicate with you about our products or services that may be of interest to you.
Storage Period: We consider your subscription status to determine how long we keep Personal Data connected with customers. Once your subscription is expired and you have not used our services for one (1) year, we will securely destroy it in accordance with our standards and applicable laws and regulations
Legal Justification for Processing: Performance of the contact with you (fulfilling your contact request); to evaluate a request for application; or as otherwise justified.
FracGeo will only disclose your Personal Data as described in this Privacy Policy. We do not disclose your Personal Data to any third party and use it only to contact you, provide you with requested services, and/or for administrative purposes. We do not sell your Personal Data to third parties.
FracGeo may disclose your information to third parties when obligated or permitted to do so by law in order to investigate, prevent, or take action regarding suspected, or actual unlawful activities, including but not limited to fraud and situations involving potential threats to the physical safety of any person, or to authorities or law enforcement agencies to comply with legal obligations or to support external audits.
Some of the recipients of your Personal Data listed above may be located in countries outside the EU/EEA that do not offer the same level of protection with regard to Personal Data as required in the EU/EEA and where there is no adequacy decision by the European Commission. In that case FracGeo will ensure an adequate level of data protection by appropriate safeguards.
We may also use your Personal Data to send you technology updates, offers or other marketing emails to keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and the laws of the country where you live, you may have actively given your consent for this by opting in or we may be entitled to rely to legitimate interests to contact you with relevant marketing information. The opportunity to opt out of future marketing emails will always be provided, and information on how to do this is given when your personal information is collected and on every marketing email sent. Further information on how you can change your marketing preferences is provided in the section 8 below.
We use appropriate technical and organization security measures to protect your Personal Data from unlawful destruction, loss, alteration, and unauthorized disclosure or access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you must take reasonable steps to keeping this password confidential. We ask you not to share a password with anyone. If you use another account to log on to a secure part of the FracGeo website then please take reasonable steps to keep that password secure too. If you think that any of your passwords might have been compromised, then please let us know immediately at DataPrivacy@beyond.ai.
Where language on the Website contradicts that found in this Privacy Policy, this Privacy Policy shall prevail.
You have a number of rights regarding the processing of your Personal Data, if the statutory requirements are fulfilled. You may:
Request access to the Personal Data that we process about you,
Request rectification of your Personal Data,
iii. Request erasure of your Personal Data,
Request restriction of Processing of your Personal Data,
Object to the Processing of your Personal Data,
Request to receive your Personal Data in a structured, commonly used and machine-readable format (right to data portability), or
vii. Withdraw any future consent with future effect.
You also have the right not to be subject to a decision based solely on automated processing, including profiling. Please direct all your requests to exercise your rights above to: dataprivacy@fracgeo.com
Further, you may submit a complaint to the responsible data protection supervisory authority if you believe that we cannot sufficiently help you.
If you have any questions regarding our Privacy Policy, please contact us at:
FracGeo
Attn: Data Privacy
719 Sawdust Rd Suite 306
The Woodlands Texas 77380, United States of America
FracGeo understands the importance of protecting children’s privacy in the interactive online world. However, the website is not designed for, or intentionally targeted at, children of 13 years of age or younger. We do not therefore knowingly collect or maintain personal data relating to children of 13 years of age or younger. If you are a parent or guardian of a child under the age of 13 and think that we may have information relating to that child, please contact us at dataprivacy@fracgeo.com. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
In compliance with the California Online Privacy Protection Act (CalOPPA) (e.g.: Browsers Do Not Track Signals) while we strive to offer you choice when using our website and mobile applications, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
We may process Personal Data for the purpose of creating a deidentified data set. We may then process that deidentified data set for business purposes, including improving our products and services, without further notice to you. The processing of your Personal Data for this purpose is based on our legitimate interests.
We use algorithm-based technologies to personalize dynamic web content based on your explicit and/or implicit interests. We carry out general profiling such as segmentation, non-automated and automated decision-making based on profiling for the purpose of providing you with a more relevant experience and for the purposes of our legitimate interests as a commercial organization. Solely automated decision making is never used in any way that produce a legal or similarly significant effect.
Depending on the laws of the country where you live, you may have rights related to our decision. For example, if you live in the European Union, you may have the right not to be subject to our decision, or you may have the right to insist on human intervention in the process, express your point of view or contest the decision. To exercise any such right, contact us via one of the methods set out above. In some cases, we may have the right to continue with our decision, in accordance with applicable laws. This will be explained if it is the case. Otherwise, we will respond to your request as promptly as reasonably possible.